FREQUENTLY ASKED QUESTIONS
Do not worry, no question is a silly question!
We've put together the most frequently asked questions when you're thinking of getting a property manager.
If you have a burning question to ask please contact Lauren or hit the Let's Chat Button!
PROPERTY MANAGEMENT
Using an Airbnb property manager allows you to enjoy a hands-off approach to hosting. Our team handles 24/7 guest communications, ensuring quick and professional responses. We take care of linen provisions, promoting your property for increased bookings, and managing all cleaning and maintenance services. Our expertise ensures a higher quality guest experience, giving you peace of mind knowing your property is in excellent hands. Enjoy the benefits of hosting without the hassle!
There’s nothing you need to do! Our team will keep you updated on any necessary information and share all the wonderful reviews from your guests. At the end of each month, you’ll receive your profits from Done & Dusted. It’s that simple!
Our visit frequency depends on our agreement, which we tailor to your specific needs. We recommend visiting the property the day before bin collection to ensure the bins are set out and returned properly. Additionally, we can visit the property at each check-in and check-out, conducting thorough property checks after each guest's departure. If there are no bookings, we typically perform 2-3 visits during longer gaps to ensure the property is secure and free of maintenance issues. This schedule provides peace of mind and can be customized to suit the needs of your property.
Not necessarily. However, we recommend you tidy away any personal belongings or important documents before our visit. To ensure a smooth cleaning process, please remove any items that might obstruct our work.
We bring our own equipment and green cleaning supplies to clean your home. Our equipment is regularly updated and kept in excellent condition.
At Done & Dusted, we prioritize using chemical-free products and eco-friendly packaging whenever possible. We're committed to making a positive impact on the environment and ensuring our products are safe for your skin.
We can easily arrange that for you. Just give us a call or send an email, and we'll gladly reschedule your appointment to the next available date. If you need to cancel, we'll provide a full refund—no questions asked. We kindly request 24 hours' notice for cancellations to help us manage our schedule. If less than 24 hours' notice is given, a fee of 50% of the estimated cost will apply.
You can trust us with your keys if you're not home or at work. We keep all keys securely locked in a safe storage box. Based on the services you need, we'll provide an exact timeframe and schedule for access prior to the cleaning.
You can let us know how many pets you have, and if they require any special attention. In most cases, your pets won’t be a distraction and your service will be carried out as normal.